How Snyk Turned an Internal Support Agent into a Customer Feature

In 30 Sekunden

Was passiert ist

Snyk built Snyk Assist, an AI agent initially for internal support that became a customer-facing feature in their core product.

Warum es zählt

Matters for teams building production AI agents that need strong access control, evaluation frameworks, and multi-surface deployment without architectural fragmentation.

Achtung

The approach required a year of internal testing before customer launch and continuous evaluation gates in CI. Success depends heavily on rigorous tracing and testing infrastructure.