In the news
Ringg’s AI agents resolve up to 65% of customer calls with OpenAI
OpenAI · Published · 3 min read
In 30 seconds
- What happened
- Ringg deployed AI agents using GPT-5.6 that resolve up to 65 percent of customer service calls independently across multiple channels.
- Why it matters
- Customer service teams evaluating AI automation should consider this when planning contact center efficiency improvements and channel coverage.
- Watch out
- The 65 percent resolution rate applies to Ringg's specific implementation; results vary by industry, call complexity, and customer base characteristics.
- agent
- voice
- gpt
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